We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office and as explained in our last email to you and your family. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. I hope you received some reassurance from our last email communication detailing the efforts and lengths we have gone to, in order to ensure your safety and that of our staff.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. A lot of those changes were detailed in our email communication from last week, but in addition we have also changed a lot of procedural and logistical protocols including:
- Our office will communicate with you through email and text beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You will see that our waiting room will no longer offer magazines, children’s toys, beverage station and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. At the moment we ask that you remain in your vehicle until you are called in by phone or text.
- Please be prompt to your appointments and be aware that should you be arriving late, we may need to reschedule your visit. Due to the new guidelines in stopping the spread and infection control, we may not have enough time to see late arrivals and prepare for the next appointment. We appreciate your understanding during these unprecedented times.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 585-586-8895.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Jack M Dorkhom, DMD and Staff